If for any reason you are not happy with your purchase on Francescovitali.com, you may return the unused portion to us for a refund or exchange. Please follow the instructions below within 30 days of purchase.
Send a message at mngr@francescovitali.com to arrange your free return. We will be more than happy to help you find a product to suit your needs better—or refund your purchase price.
Pack the item(s) securely in the original product packaging, if possible. All items must be returned in good condition to ensure that you receive credit. Before sending your return shipment, please remove all extra labels from the outside of the package.
Enclose the top perforated portion of the original receipt. Please include your order number, the reason for return, billing name, and address with the item(s).
Send the return package to the following address (you can use the label provided on the front of your receipt):
FRANCESCO VITALI LLC
Returns Processing
468 N. Camden Drive, Suite 211
Beverly Hills, CA 90210
The package should be shipped prepaid through a traceable method like UPS or Insured Parcel Post. Please note: Shipping and Handling costs, gift box costs and other charges are non-refundable. We cannot accept COD deliveries.
Your return and exchange will be processed promptly. Processing and transit time for exchange packages is usually 7-10 business days from the time the product(s) received. Business days are from Monday to Friday, excluding federal holidays within the United States. An email will be sent to confirm receipt and processing of your return or exchange request.
If the items received are damaged, please refer to Damaged Items.
Please note: Only products purchased on Francescovitali.com may be returned for refund or exchange.
If you have questions about returns or exchanges, please contact us by phone at 1.310.910.7710 or via email at mngr@Francescovitali.com.
Returns must be made within 30 days of purchase.
Products must be unused and in excellent condition with all packaging attached.
Shipping and handling costs, gift box costs and other charges are non-refundable.
All return shipping charges must be prepaid. We cannot accept COD deliveries.
We recommended that you use UPS or Insured Parcel Post for your return.
Keep the Return Tracking Number for your return package to monitor delivery status.
You can expect a refund in the same form of payment originally used for the purchase, within 30 days of our receiving the returned order.
Credit for gift returns will be issued to the original purchaser.
Francescovitali.com will cover the return shipping cost if the return is a result of a manufacturing defect or shipping error.
We made every reasonable effort to ensure that the color of the products' images we display on the website francescovitali.com is as accurate as possible. However, we do not guarantee that the color of the products' images will match the product when purchased.
The changes to the products' image color may be as a result of many factors which includes the hardware setting of the device used to assess the website. Any credit or money shall be provided under the company's refund policy.
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